Health Capital Case Study
Designing an overarching platform for employee and paitent benefits
- HOSPITAL MANAGEMENT
- DIGITAL HEALTH
- SUPPORT SYSTEM
- PRODUCT DESIGN
Introduction
Health Capital is an innovative web application for streamlining the hospital management system by providing a centralized platform for administrative tasks. It equips hospital admins with tools for efficiently managing appointments, staff, patient information, and departmental organization. Additionally, it features a robust support system to address issues reported by patients and healthcare professionals.
Problem Statement
Hospital administrators struggle to efficiently manage appointments, staff, patient information, and departments, leading to operational issues. Additionally, the lack of a central support system makes it hard to address problems reported by patients and staff. These challenges result in poor resource use and communication within the hospital.
Solution
Health Capital solves these problems by offering a user-friendly web application that centralizes administrative tasks, simplifies appointment and staff management, and provides clear oversight of patients and departments. Its built-in support system ensures quick resolution of reported issues, improving overall efficiency and communication within the hospital.
Outcome
The design of Health Capital delivers a centralized and user-friendly interface that streamlines hospital administrative processes. It enables efficient appointment scheduling, staff, and patient management, and clear departmental organization, reducing operational bottlenecks. The integrated support system enhances issue resolution, fostering better communication and resource utilization. Overall, the design significantly improves hospital management efficiency and user satisfaction for both administrators and healthcare professionals.
Target Audience
Health Capital is designed to meet the needs of three core user groups: hospital administrators, medical staff, and patients. By addressing their distinct pain points, the application streamlines hospital operations, simplifies daily tasks, and enhances user experience. The following sections outline the specific challenges faced by each group and how Health Capital provides tailored solutions.
- Require a comprehensive tool for managing appointments, staff, patient information, and departmental activities, addressing challenges like fragmented systems, inefficient resource allocation, and communication gaps.
- Need an intuitive interface to manage schedules, patient interactions, and report issues, simplifying daily tasks, improving schedule management, and enabling quick problem resolution.
- Benefit from a reliable system for booking appointments and reporting issues, ensuring easy access to healthcare services and prompt issue resolution.
Approach
As a product designer for Health Capital, my approach was centered around creating a user-friendly, efficient, and comprehensive web application tailored to the needs of hospital administrators, medical staff, patients, and IT support staff. Here’s a detailed outline of my design approach:
- Developed detailed user personas for each group to meet their specific requirements.
- Mapped user journeys to ensure a seamless and intuitive user experience.
- Analyzed existing health management systems to identify gaps and opportunities for innovation.
- Broke down each task into simple, manageable steps to ensure clarity and ease of use.
- Created low-fidelity wireframes to outline the basic structure and layout, focusing on functionality and user flow.
- Developed high-fidelity prototypes with tools like Figma to provide a realistic representation, including color schemes, typography, and interactive elements.
- Established a consistent design language with a clear visual hierarchy for an intuitive, aesthetically pleasing interface.
- Ensured the design adhered to accessibility standards, making the application usable for people with disabilities.
Design Thinking Process
User Flow
User Personas
Yaseen Ghamdi
Age
52
Education
MBBS, PhD
Status
Married
Occupation
CFO
Location
Urban Area
Personality
Calm
Thinker
Protective
Background
Yaseen Ghamdi is an experienced hospital administrator with a strong background in managing large healthcare facilities. He is dedicated to improving operational efficiency and ensuring high-quality patient care through effective hospital management.
Goals
- Efficiency: Streamline hospital operations to ensure smooth and efficient management of appointments, staff, and departments.
- Patient Care: Improve patient care and satisfaction by reducing wait times and ensuring timely issue resolution.
- Data-Driven Decisions: Utilize data analytics to make informed decisions about hospital management and resource allocation.
Frustrations
- Fragmented Systems: Dealing with multiple disconnected systems that complicate hospital management.
- Communication Gaps: Lack of effective communication channels between departments and staff.
- Issue Resolution: Delays in resolving issues reported by patients and staff due to inefficient support systems.
Needs
- Healthcare Technology: Keeping up with the latest advancements in healthcare technology and management systems.
- Data Analytics: Exploring ways to use data analytics to improve hospital operations and patient care.
- User-Friendly Interface: An intuitive and easy-to-use interface that requires minimal training.
Colors & Typography
Poppins
Main text
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Abdul Basit Khan
Product Designer
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